|Our goal is to make the process of requesting reservations and checking or updating those requests as simple as possible. A basic overview of Gordon College's on-line vehicle reservation process is listed below. Just follow these three easy steps:|
|First, complete and submit the on-line new request form. Your reservation request is given the status of 'Pending' and you are assigned a reservation request ID. You will receive an email notifying you of your reservation request. If you are reserving more than one van, you will need to make a request for each vehicle that you want to reserve.|
|Next, your reservation request will be processed by the Motor Pool staff. All attempts will be made to fulfill your reservation request. Most requests are responded to within 24 hours. Requests made on a Friday after 3:00pm will be placed in the que and responded to on Monday or the next business day following a Holiday. If the request can be fulfilled, then the reservation request is given the status of 'Approved'. You will receive an email notifying you of your reservation approval.|
At any time, my schedule may be used to view the status of your reservation request(s) on-line. Additionally, you may cancel or request changes to your reservation request(s).
REMEMBER: Cancellations must be processed 24hrs in advance to avoid a $100 fine for taking up a resource that could have been rented to another group. If you must cancel your reservation last minute due to inclement weather, please make us aware and we will waive the fine. We will never fine you for erring on the side of safety!
|Note: If your reservation request is 'Rejected' or 'Cancelled' by us, then you will recieve an explanation with your email response indicating the reason. You will not be fined $100 if we cancel your reservation. This will most probably be due to the vehicle needing emergency repair work and deemed unsafe to operate. Every effort will be made to fulfill your reservation with another vehicle from the Fleet as long as one is available.|
|Finally, pick-up your keys, travel sheet and the vehicle at Physical Plant. You should be sure to review our policies (if you are not familiar with them) and our current vehicles and rates. If you need any further assistance, please contact us by email, or by phone. (during normal business hours)|
|After the vehicle is returned, please be sure to provide us with feedback on your experience with Motor Pool.|